Emory University Training and Documentation Specialist - Development and Alumni Relations Operations in atlanta, Georgia


JOB DESCRIPTION: Leads processes to develop and document operational procedures for complex technical systems, and provide end-user training to communicate those procedures. Interviews subject matter experts and reviews vendor documentation to obtain data. Develops user documentation, technical training manuals, varied staff development materials, software release notes, and policy documents. Edits departmental communications prepared by other staff. May assist in the design and maintenance of departmental intranet and project websites. Researches and develops departmental processes and procedures. Incorporates new technologies to proactively improve documentation processes, and encourage just-in-time customized training experiences for users . Manages special projects as assigned. May lead or direct staff and/or provide direct customer support to clients. Performs other related responsibilities as required.

MINIMUM QUALIFICATIONS: A bachelor's degree in business administration, English, journalism, computer science or a related field and five years of related work experience which includes technical writing experience in a related area, or an equivalent combination of education, training and experience. Proficiency with Microsoft Office, Adobe Acrobat RoboHelp, SharePoint, database and graphics software.

Additonal Details

May assist in the on-boarding of new technology initiatives and testing software updates.

Preferred Qualifications:

Ideal candidate will have experience in higher education, sales, development/fundraising, or other nonprofit environment. Must be comfortable working with all levels of an organization and able to elicit requirements efficiently. Candidate should enjoy a fast paced environment and multitasking cross many concurrent technology projects. Experience with Elucian, Blackbaud, SalesForce and/or other CRM technologies in addition to data visualization tools, and MS/Apple platforms. Experience leading training in a classroom or training lab environment.

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Job Number 20218

Job Type Regular Full-Time

Division Ofc of Dev & Alumni Relations

Department DAR: Operations

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Emory University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Georgia State laws, regulations, and executive orders regarding nondiscrimination and affirmative action in its programs and activities. Emory University does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Inquiries about this statement should be directed to the Office of Equity and Inclusion, 201 Dowman Drive, Administration Bldg, Atlanta, GA 30322