Emory University Enterprise Middleware Adm II in atlanta, Georgia


The Web Management team is looking for a dynamic team member. The Web Managment team is responsible for providing

enterprise level web hosting enviroment, single sign-on solution, wiki, and many more services. We implement, configure,

and maintain the many different technologies that provide the middle layer of the infrastructure. We are looking for someone with experience with most common web technologies. Must have solid Linux skills. We use

many technologies, must be willing to learn.

Prefer experience with the below:

  • Configuring, installing, maintaining and troubleshooting Apache HTTP server. Installation and configuration knowledge of Apache HTTP server modules such as modssl, modproxy, etc.

  • Experience configuring, installing, maintaining and troubleshooting Apache Tomcat.

  • Knowledge and experience with web programming languages like PHP, ColdFusion, Python, Ruby, etc. Should be able to troubleshoot and communicate issues to devleopment teams.

  • Familiar with moblie applications, both iOS and Android. Experience with Apperian or some other mobile application management (MAM) tool. Knowledge of Apple and Google application distribution and signing. Prefer familiarity with MDM solutions.

  • Basic SQL and connections experience with RDBMS like Oracle, MySQL, and MS SQL.

  • Knowledge about Windows technology like IIS, .Net, and Active Directory are a plus.

  • Other technologies the candidate will be required to learn includes Cascade CMS, Confluence, Jira, and Mindbreeze Inspire.

  • Experience hosting web content in AWS. Desire having knowledge of AWS technologies like EC2, RDS, Elastic Beanstalk, Lambda, CloudFront, etc.

  • Willing to collaborate with other team members and tackle immergent technologies.

JOB DESCRIPTION: Performs middleware administration for Emory middleware platforms and solutions to support enterprise-wide business needs and strategic goals. Provides continual active improvements for middleware services including research, planning, and implementation of service upgrades and enhancements. Provides daily support for customer needs and service issues to maintain middleware infrastructure functionality and to meet service level agreement expectations. Supports new integrations and applications development built on Emory's middleware platforms. Provides 24 x 7 on-call support to ensure application functionality and to minimize disruptions. Monitors the IT Service Management System to resolve customer issues and meet service expectations. Builds relationships with enterprise-wide customers to create clear and effective communications and to address customer needs. Investigates middleware and integration issues to provide resolutions and to develop root cause analyses for supporting maintenance improvements and upgrade planning. Interacts with Service Desk teams to minimize ticket instances, decrease ticket turnaround times and to provide ongoing training. Produces individual project plans to scope required levels of effort and to determine project duration and required resources. Interacts with project managers to provide project updates and to identify risks and issues. Participates with project teams to provide messaging systems applications expertise. Manages middleware team tasks to meet project requirements. Follows Emory ITIL service management processes and procedures to support middleware operations. Performs system monitoring to ensure system operation health to meet service level agreements. Responds to service performance alerts and service interruptions to restore functionality and support customers. Performs capacity planning and performance tuning to prevent issues and minimize service interruptions. Interacts with system and storage teams to perform back-up and recovery procedures for ensuring business continuity. Monitors the Service Management queue to respond to customer requests for service. Assists with department projects to support enterprise middleware initiatives and to meet business needs. Advises users on options for middleware solutions to support customer requests and meet business needs. Provides middleware systems policies and procedures written documentation to support and fulfill middleware team member requests. Performs related responsibilities as required.

MINIMUM QUALIFICATIONS: A bachelor's degree in IT or related field and two years of IT experience, OR an equivalent combination of education, training, and/or experience. DATE CREATED/MODIFIED/REVIEWED: 5/2/11 JB

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Job Number 22401

Job Type Regular Full-Time

Division LITS: Library and IT Services

Department LITS: Middleware, Web, ESB/IdM

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Emory University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Georgia State laws, regulations, and executive orders regarding nondiscrimination and affirmative action in its programs and activities. Emory University does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Inquiries about this statement should be directed to the Office of Equity and Inclusion, 201 Dowman Drive, Administration Bldg, Atlanta, GA 30322