Emory University Coordinator, Computing Center at Cox Hall in atlanta, Georgia


JOB DESCRIPTION: This position will support all technologies and initiatives in Emory’s Computing Center located on the main campus in Cox Hall. As part of Academic Technology Services, the Computing Center promotes creative and innovative uses of technology in academic courses and study. Center staff have the expertise to provide consultations on appropriate technology use, demonstrate best practices, and identify and resolve hardware and software issues to ensure a quality environment for teaching and learning.

Specific Responsibilities

  • Maintain the Computing Center and manage its daily operations, including developing training materials and policies, overseeing routine maintenance of the facility and its equipment, collecting and analyzing data, promoting and assessing services, and acquiring new equipment and supplies

  • Hire, train, schedule, and mentor 20+ student employees

  • Propose, develop, and coordinate/lead faculty and student workshops, outreach programs, events, and exhibitions

  • Provide creative and strategic leadership for the redesign and renovation of student-driven, interdisciplinary technology centers

  • Research, test, and evaluate emerging technologies for use within the Center

  • Consult with faculty to support creative and innovate uses of technology in academic courses, research, and study

  • Develop and promotestrategic initiatives and programsin support of a student-centered maker culture on campus

Minimum Qualifications

  • Bachelor’s degree and three years of instructional technology, IT or related experience OR an equivalent combination of education, training and experience

  • Supervisory experience

  • Excellent interpersonal communication and presentation skills. Ability to promote and advocate for ATS activities, solve problems, and discover innovative applications

  • Demonstrated ability to work with diverse faculty, staff, and students across a wide range of interdisciplinary situations

  • Excellent planning and organization skills; proven ability to manage, prioritize, and complete multiple projects

  • Some night and weekend work required.

  • Must be able to lift up to 50 lbs and use ladders

Preferred Qualifications

  • Strong background in the equipment and tools offered within the Computing Center, including A/V equipment, Mac OSX and Windows platforms, Adobe Creative Cloud applications, networked printing, and Ethernet and wireless networks.

  • Working knowledge or experience in makerspace and manufacturing labs and/or advanced manufacturing or rapid prototyping tools including 3D printers/scanners, laser cutters, and other CNC machinery

  • Experience working in a higher education environment

  • Experience teaching creative courses and workshops

  • Experience training and supporting educational technologies


Promotes and delivers Emory Technology Center (ETC) services, teaches users to utilize ETC learning technologies and provides customer service. Develops newsletters and pamphlets and publishes articles to promote teaching and learning technologies. Provides resolutions and suggests best practices to support software, applications, devices, academic courses and ETC-based technologies. Consults with faculty to identify technology center resources for supporting instruction. Coordinates with faculty, staff and graduate students to support technology-based instruction projects. Develops training sessions for faculty and students on technology-based concepts and techniques. Assists with programs to support content and curriculum development. Teaches program content to provide resources to program participants. Researches new instructional technologies to provide the most current and innovative offerings to the Emory community. Researches and tests new technologies to determine usefulness and makes recommendations for future purchases and implementations. Designs and delivers programs, workshops, one-on-one training and consultations for the Emory community. Trains students on new and supported technologies. Provides application administration for supported software. Troubleshoots hardware and software issues to restore operability. Identifies issues with computers, tablets, laptops and devices to restore functionality to systems. Troubleshoots audio-visual recording and playback equipment to maintain operability and provide a quality environment for audio and video conversions. Identifies issues with computers, tablets, laptops, presentation and A/V equipment and other supported devices to restore functionality to systems. Assists with maintaining the department website. Hires, trains, and supervises students. Performs related responsibilities as required.

MINIMUM QUALIFICATIONS: A bachelor's degree in instructional technology or related field and three years of instructional technology, IT or related experience OR an equivalent combination of education, training and experience. Higher education learning technologies concepts and multimedia instruction knowledge.

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Job Number 22783

Job Type Regular Full-Time

Division LITS: Library and IT Services

Department LITS: Student Digital Life

This position may involve the following Health and Safety issues: Not Applicable

Job Category Information Technology

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled