Emory University Coord, Student/Facilities Ops in atlanta, Georgia


JOB DESCRIPTION: Reporting to the Associate Director, the Coordinator is responsible for leading the University Center's student development initiatives for all student staff positions, including training, selecting, and managing the student staff. Manages the daily operations of the University Center's facilities, including meeting event management, information desk operations and sales, audio visual inventory, and client interaction. Serves as the primary liaison with event users of the facilities, including academic units, administrative departments, and student organizations. Responsible for upholding and implementing facility community standards and interpreting community standards for users of the facilities. Manages and maintains the information desk; seeks out additional opportunities for revenue development, both in ticket variety and marketing to the Emory enterprise. Hires, trains, supervises, evaluates, and schedules 15+ student managers, 20+ Information Desk Associates, and 5+ audio-visual techs to ensure that a high quality of customer services is maintained for the University Center. Develops and delivers training programs for student staff, and assesses the effectiveness of performance and training programs. Reviews and revises the student operations manual and training checklists to ensure compliance with University Center expectations, community standards, and university policies. Performs other related duties as required.

MINIMUM QUALIFICATIONS: Bachelor's degree and three years of related experience, or an equivalent combination of education, training and experience. A Master's degree in Higher Education Administration (or equivalent) and previous experience working in a student union, operations, or hospitality industry is preferred.

Additonal Details

Preferred Qualifications:

Master’s degree in Higher Education Administration (or equivalent) and previous experience working in a student union, operations, or hospitality industry. Successful candidate should also demonstrate strong oral and written communication, supervisory experience, counseling skills, technical knowledge of event audio-visual equipment, experience using Microsoft Office suite software and the Internet, and marketing.

Additional Preferred Qualifications:

  1. Proven management and training experience with student staff; including hiring, supervising, and motivating students.

  2. Possess exceptional interpersonal communication skills, with experience in facilitating workshops, teaching and training.

  3. Be able to demonstrate creativity and flexibility in working on various projects with a variety of constituent groups.4. Ability to develop, implement, and enforce procedures required for efficient service operations.5. Demonstrate knowledge of program development and event execution, advising, and group dynamics.6. High level of organization and attention to detail.

  4. Knowledge of building management techniques extremely helpful.8. Ability to establish and maintain professional relationships with student and professional staff, Division colleagues, and the University community.

  5. Proven ability to be punctual and present for early morning days.

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Job Number 19988

Job Type Regular Full-Time

Division Emory Campus Life

Department University Center

This position may involve the following Health and Safety issues: Not Applicable

Job Category Admissions & Student Life

Emory University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all applicable Federal and Georgia State laws, regulations, and executive orders regarding nondiscrimination and affirmative action in its programs and activities. Emory University does not discriminate on the basis of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. Inquiries about this statement should be directed to the Office of Equity and Inclusion, 201 Dowman Drive, Administration Bldg, Atlanta, GA 30322